Privacy Policy
Last Updated: June 5, 2026
At StreamFlow Live, operated by SoftiCation Technology Pvt. Ltd., we prioritize your privacy. This Privacy Policy describes how we collect, store, secure, and use the information you provide when using our SaaS live-streaming platform.
1. Information We Collect
We collect information necessary to deliver our live broadcasting service, including:
- Account Data: Name, email address, password hashes, and Two-Factor Authentication credentials.
- Integrations Data: YouTube API token states, secure channel identifiers, and manual RTMP ingest keys.
- Media Assets: Video files uploaded to our local storage or cloud buckets, along with playlist loop meta-structures.
- Stream Metrics & Logs: CPU usage, bitrate history, FPS records, and error diagnostics generated by our supervisor daemon.
2. How We Use Your Information
We use your collected data to:
- Maintain, transcode, and stream your pre-recorded video mixes to YouTube.
- Authorize channel uploads and live streams securely via official APIs.
- Render real-time telemetry dashboards and event logging consoles.
- Process subscription invoicing and secure billing operations.
3. Data Retention and Deletion
We store video files and playlist logs as long as your subscription is active. You can delete uploaded video files or disconnect connected YouTube channels at any time through your dashboard. Deleted assets are immediately purged from our active storage system.
4. Data Security
We implement advanced technical measures (such as SSL encryption, JWT authorization tokens, and secured container environments) to protect your channel API keys and personal files. However, no transmission method over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact our data safety compliance team.